Service now
We are looking for a self-motivated technical consultant with documented experience with ServiceNow. The consultant should have practical experience in developing, configuring and managing automated flows, workflows and process automation in ServiceNow.
ServiceNow is the main competence for the role. Experience with Microsoft Power Automate is an advantage, or that the consultant has a clear interest and ability to develop within Power Automate.
The assignment involves work to further develop, streamline and quality assure processes and automated solutions in the ServiceNow environment.
Main tasks:
* Develop, configure and manage functionality in ServiceNow
* Create and further develop automated flows and workflows
* Work with process automation linked to ITSM and related IT processes
* Identify areas for improvement and suggest automation solutions
* Work with integrations, regulations, scripts and technical dependencies within ServiceNow
* Collaborate with technical teams, business representatives and management organization
* Document solutions, working methods and technical dependencies
* Contribute to increased efficiency, quality and stability in the platform
Required skills and education
Skills
Compulsory competences
- Proven Experience with ServiceNow
- Practical experience of automation, workflows or process flows in ServiceNow
- Good technical understanding of ITSM processes
- Ability to work in a structured way with requirements, configuration and technical solution
- Experience with technical documentation
- Accustomed to working in complex IT environments
- Good communication skills in Swedish and English
Meritorious competencies
- Experience with Microsoft Power Automate
- Experience with Microsoft Power Platform
- Experience with ServiceNow Flow Designer, Workflow Editor or equivalent
- Experience with IntegrationHub
- Experience with API, REST, or system integrations
- Experience with scripting, such as JavaScript
- ServiceNow certifications
- Experience of working in larger enterprise environments
Personal qualities:
- Self-propelled and solution-oriented
- Structured and documentation experienced
- Communicative and collaborative
- Curious about automation, efficiency and improvement work