Product Owner CRM

Bytespoke AB · 2 weeks ago
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Location
Sweden - Stockholm
Department
Consulting - SE
Employment Type
Fixed Term

Contract Type

Fixed-term consulting assignment | 50% allocation for 6 months | Immediate start or by agreement

Location

Stockholm, Sweden | Hybrid

Language Requirement

Swedish is mandatory – excellent written and spoken Swedish and English.

Role Overview

We are looking for a Senior Product Owner / Product Manager with 9+ years of professional experience to lead the day-to-day direction, prioritization, and continuous development of a Microsoft Dynamics 365 CRM and customer-facing digital solutions.

The consultant will work closely with an Agile/DevOps team responsible for CRM, web solutions, customer journeys, and integrations supporting sales, customer service, and critical business processes.

The role requires a strong combination of Product Ownership, Microsoft Dynamics 365 CRM, agile delivery, business process understanding, stakeholder management, and IT integration knowledge.

Key Responsibilities

  • Own and continuously prioritize the product backlog based on business value, risk, customer needs, and strategic objectives.
  • Translate business requirements into clear, actionable development initiatives and user stories.
  • Act as the key interface between business stakeholders, development teams, architecture, IT, and external suppliers.
  • Lead requirements gathering, business analysis, prioritization, and roadmap planning.
  • Coordinate sprint planning, releases, roadmap activities, and delivery follow-up together with the Scrum Master and development team.
  • Drive continuous improvement of CRM and digital customer platforms.
  • Coordinate development and enhancements related to Microsoft Dynamics 365 CRM, particularly Sales.
  • Support the development of customer journeys, web solutions, and digital customer services.
  • Coordinate integrations with SAP and other business-critical systems.
  • Ensure effective management of technical debt, operational stability, SLA follow-up, and continuous service improvement.
  • Contribute to budget follow-up, forecasting, portfolio management, and business planning.
  • Ensure that solutions and development initiatives comply with GDPR, information security, ISO 27001-related requirements, and other applicable regulations.
  • Support automation and optimization of customer service, sales, and support processes.

Key Areas of Work

The consultant will work across areas including:

  • Microsoft Dynamics 365 CRM, especially Dynamics 365 Sales
  • Digital customer journeys and customer platforms
  • Sales and customer-service processes
  • Partner and installer collaboration
  • Integrations with SAP and other enterprise systems
  • Customer and asset data management
  • Web solutions and customer portals
  • Information security and GDPR
  • Process automation and operational efficiency
  • Agile product development and DevOps

Required Skills & Experience

  • 9+ years of professional experience in IT, digital products, business systems, or related fields.
  • Proven experience as a Product Owner, Product Manager, or in an equivalent product leadership role.
  • Strong hands-on experience with Microsoft Dynamics 365 / CRM platforms.
  • Experience working in Agile, Scrum, and/or DevOps environments.
  • Strong understanding of sales, customer-service, and digital customer journeys.
  • Proven ability to own and prioritize product backlogs.
  • Experience writing requirements, user stories, acceptance criteria, and defining product roadmaps.
  • Ability to translate complex business needs into clear technical and development initiatives.
  • Good understanding of system integrations, APIs, enterprise applications, and business-critical IT solutions.
  • Experience working with multiple stakeholders across business and IT.
  • Experience with budget management, forecasting, portfolio management, or financial follow-up.
  • Strong understanding of information security, GDPR, and compliance requirements.
  • Excellent communication and stakeholder-management skills.
  • Fluent/very strong Swedish, both written and spoken, is mandatory.
  • Excellent English communication skills, both written and spoken.

Education

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business IT, Systems Science, Engineering, or a related field.
  • Relevant professional experience may compensate for formal education.